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Frequently Asked Questions

Q.How can I place my order?
A.You may place your order using Protexall by DeMoulin website www.protexalluniforms.com, call 1-800-334-8939, Fax 1-877-776-8394, or email sales@protexalluniforms.com.
Q.What payment methods can I use?        
A.We accept Visa, MasterCard, Discover, American Express and PayPal.
Q.Your shipping and processing rates seem high.  Why?
A.Our shipping and processing charges include the costs of processing your order, handling and packaging for the products you have purchased. 

We do have seasonal promotions which will occasionally include free freight.  If you’d like to receive notifications for our shipping and other offers sign up for our newsletter.

Q.What is your shipping method?
A.Our preferred shipping method is UPS.  Minimum shipping fee rate of $15.00 is applied to every order.
Q.Can I make changes to my order once it has been placed?
A.We process orders the same day or next day during the working week.  Once orders are processed we are unable to alter the order.  For assistance with your order please call our customer service representatives at 1-800-334-8939.
Q.What’s your return policy?
A.Every Protexall garment is guaranteed to meet your complete satisfaction.  We will exchange, correct or issue a credit on any defective item.  Garments that have been worn, laundered or lettered according to your instructions are not returnable unless they are defective.  Returns for size exchange or credit must be made within 30 days of shipping date.  Garments shipped according to your instructions are subject to a 20% restocking fee.
Q.How do I return an item?
A.It’s simple!  Just complete the return form that was included in your shipment and return the item/s to

Protexall by DeMoulin
1025 South 4th Street
Greenville, IL 62246

If you have questions or need assistance please call 1-800-334-8939 to speak with our customer service representatives.

Q.Are your products made in the USA?
A.Yes!  We manufacture both USA and imported products to service all of your needs.